after-sale service (technical support, replacement parts)

Warranty Clauses

This clause applies only to our products under normal operating condition, the clause does not apply if the damage is caused by the act of god or it is a human-induced damage.

  • We provide 1 -year free warranty repair for the massager. A repair fee will be charged according to the condition of the massager if the 1-year quality assurance is over.

  • The massager is guaranteed for one year. During the warranty period, if it damaged under normal use, it can be sent to the service centre for inspection and maintenance.

  • In the event the product is repaired or exchanged, the subsequent warranty period will be based on the original product hence there is no warranty period extension.

  • Malfunction of instrument main processor due to natural disaster or man-made accident will be charged a service fee according to the faulty condition as a standard.

  • This clause does not apply to instrument that has been dismantled by unauthorized service personnel.

Repair Service Process

Please pay attention if you repair our products:

1. Please send together with the product and warranty card to the service centre.

2. Please indicate the following information while sending back the product:

  • Customer Name

  • Customer Contact No.

  • Customer Address

  • Purchaser name and ID number, Date of purchase

  • List of massager serial number and accessories

  • Reasons of damage 

3. Please wrap up the product in a proper way, then attach the above information and send it back to the following address:

BECOZY Service Centre


    • Customer Service No.: (+86) 0592-7231293

    • On-line customer service: LINEFacebook

    • Hours of operation: Monday – Friday, 8:30 – 17:30

Avoid the long waiting time for the repair, please make a call to BECOZY Service Centre before you send the product.

Freight Standard

1. Customer is required to send the product to be repaired to BECOZY Service Centre at own cost.

2. BECOZY Service Centre will return product to customer after repair and the shipping cost will be borne by the company.

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